Cancellation Policy and Refund Policy: The Pampered Pet ss' cancellation/refund policy is as follows:
IF you cancel/change 7 days prior to the service, there is no charge. Otherwise, less than 7 days notice will result in account credit (if prepaid) towards your next visits.
Clients returning home early will not be eligible for a refund/credit unless prior notice is given with at least 48 hours notice.
Same Day booking fees: Any visits requested the same day will be an additional $8 fee.
Holiday Fees: A $10 surcharge will be applied to each visit on the following holidays; New Year's Day, President's Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Christmas Eve, Christmas Day, and New Year's Eve.
Guaranteed Visit Times: All pet visits will be performed within the 3 hour time block selected. Our sitters will do their best to accommodate client's preferred times as available. Priority is given to any dogs that are inside, crated or puppies that are being potty trained.
Key Policy: The Pampered Pet ss requires that the client provide 2 sets of keys to the residence or lockbox, codes to garage doors or arrangements made with your leasing office/management. We ask that these keys be provided at the initial consultation. If any pick up or returning of keys is required, a $12 charge will incur. In the event that 1 key is provided, then The Pampered Pet OC ss reserves the right to make a copy of the key and a $10 charge will be added.
In the event that you are locked out and need a back up key, a $15 service fee will be charged for using the key issued to us if we bring it to you.
Job Sharing Policy: The Pampered Pet ss does not encourage and will not engage in sharing pet sitting responsibilities, for the health and safety of your pet. If a third party is involved in the care of your pet, then PPss will provide only services such as dog walks and not primary care.
Payments: The Pampered Pet OC ss requires payment in full before services are performed. Credit/Debit Cards on file will be charged up to 6 days before service is scheduled. If payment is by cash or check, special arrangements must be made and the payment must be received at least 5 days before the services start.